To return your product, you should mail your product to: 3133-20800 Westminster Hwy. Vancouver, B.C. CA V6V 2W3
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item from out of Canada, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
The time we need to prepare an order for shipping varies, but it usually takes 1-5 days to ship individual items.
Estimated shipping times
United States: 7-10 business days
Canada: 7-10 business days
Europe: 2-4 weeks
Asia Pacific: 2-4 weeks
Latin America and the Caribbean: 2-4 weeks
Shipments to Hawaii and Alaska may have increased delivery times
We will do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose. All packages will be sent via Canada Post.
International taxes & duties
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.
We cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.
Business Days & Holidays
All orders ship Monday – Friday, excluding holidays.
If you are shipping within Canada, Canada Post charges sales tax for shipments.